Pre-Order Information
Some of our most-loved pieces are worth a little wait. Pre-ordering lets you reserve a treasure before it reaches us, so it's set aside with your name on it the moment it arrives – no refreshing, no missing out.
We're a small, mum-run shop, and many of our makers craft in small batches. Pre-orders help us order just the right amount, which means less waste and more of the toys you love.
How pre-ordering works
- Look for the Pre-order label on the product page. Each listing shows the date we expect it to arrive with us.
- Add it to your basket and check out as normal.
- Payment is taken in full at checkout, and your item is reserved for you straight away.
- You'll receive an order confirmation by email, then a dispatch email with tracking once it's on its way.
The price you pay at checkout, including delivery, is the price you pay – there are no extra charges later. Please check the estimated arrival date on the product page before ordering, as dates can move.
When will my order arrive?
Once your pre-order lands with us, we'll lovingly wrap it and dispatch it within 2–3 working days. Your chosen delivery service then applies – Standard Tracked (3–5 working days) or Express (1–2 working days).
Arrival dates come from our makers and suppliers, so they're our best estimate rather than a promise. Small-batch production, shipping and customs can sometimes nudge things back.
If your item is delayed, we'll email you as soon as we know, with an updated date. You'll always have the choice to keep waiting or cancel for a full refund.
Ordering pre-order and in-stock items together
If your basket includes both, we'll keep everything together and send it all in one parcel once your pre-order item arrives.
Would you like your in-stock goodies sooner? Simply place two separate orders – one for in-stock items and one for your pre-order. Delivery is charged on each order, unless it qualifies for free delivery over £40.
If you pre-order more than one item and they're due at different times, your order will be sent in one parcel once the last item arrives. If you'd like each pre-order sent as soon as it arrives, please place separate orders.
Pre-ordering for Christmas
We'll always show on the product page whether a pre-order is expected in time for Christmas. If an arrival date falls close to the festive cut-off, we'll say so clearly, so you can plan your gifting with confidence.
Discount codes and loyalty points
Discount codes can be used on pre-orders, just as with any other order. You'll also earn loyalty points on your pre-order, which are added to your account.
Changing or cancelling a pre-order
Changed your mind? No problem. You can cancel a pre-order at any time before it's dispatched for a full refund. Just email us at hello@petalandmoss.co.uk with your order number.
Once your order has been delivered, our usual Returns Policy applies, including your 14-day right to cancel.
If a pre-order can't be fulfilled
Very occasionally, a maker may be unable to produce an item or send it to us. If that happens, we'll let you know straight away and refund you in full to your original payment method.
Any questions?
We're always happy to help. Email hello@petalandmoss.co.uk and we'll get back to you as soon as we can.
Would you rather wait until items are in stock? Sign up to our newsletter and follow us on Instagram and Facebook to hear about new arrivals first.
Looking for something you can't find? Let us know – we'll do our best to source it for you.
Thank you for waiting with us – good things grow slowly.