Terms of service
Overview
Welcome to Petal & Moss. The terms "we", "us" and "our" refer to Petal & Moss. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services").
The following terms and conditions, together with any policies referenced within (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Section 1 – Access and account
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian. You also confirm that you have given consent for any minor dependants to use the Services on devices you own or manage.
To use the Services, you may be asked to provide information such as your email address, billing, payment and shipping details. You confirm that all information you provide is accurate, current and complete, and that you have the right to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell or assign your account to any other person.
Section 2 – Our products
We have made every effort to represent our products accurately. However, colours and appearance may vary depending on your device and its settings, and we cannot guarantee that what you see on screen will exactly match the physical product.
Product descriptions are subject to change at any time. We reserve the right to discontinue any product or limit quantities available to any person or region.
Section 3 – Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not confirmed until we have accepted it and processed your payment. Please review your order carefully before submitting, as we may not be able to cancel it once accepted.
If we are unable to accept or fulfil your order, we will contact you using the details provided at the time of purchase.
Your purchases are subject to our Returns & Refunds Policy.
You confirm that purchases are for your own personal or household use and not for commercial resale.
Section 4 – Prices and billing
Prices, discounts and promotions are subject to change without notice. The price you pay will be the price shown at the time your order is placed, as confirmed in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping or handling charges.
You agree to provide accurate and complete payment information for all purchases. You confirm that you are authorised to use the payment method provided and that all charges will be honoured.
Section 5 – Shipping and delivery
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers or circumstances outside our control. Once your order has been passed to the carrier, risk passes to you. Please refer to our Shipping Policy for full details.
Section 6 – Intellectual property
All content on the Services — including text, images, graphics, logos, product descriptions, video and audio — is owned by Petal & Moss or its licensors and is protected by UK and international copyright and intellectual property law.
You may use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify or transmit any material from the Services without our prior written consent. All rights not expressly granted are reserved by Petal & Moss.
Our name, logo and brand assets are trademarks of Petal & Moss and may not be used without our prior written permission.
Section 7 – Optional tools
We may provide access to third-party tools as part of the Services. These are provided "as is" without any warranty or endorsement from us. Your use of any such tools is at your own risk, and you should review the relevant third party's terms before using them.
Section 8 – Third-party links
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any third-party sites. If you choose to leave our Services to access third-party content, you do so at your own risk.
Section 9 – Relationship with Shopify
Petal & Moss is powered by Shopify. All sales and purchases are made directly with Petal & Moss. Shopify is not responsible for any aspect of transactions between you and us, including any loss or damage arising from products purchased through our store.
Section 10 – Privacy policy
All personal information we collect is subject to our Privacy Policy [LINK]. By using the Services, you confirm that you have read and understood it. As our store is hosted by Shopify, some personal information may also be processed by Shopify in accordance with their own privacy policy.
Section 11 – Feedback
If you submit any feedback, reviews or suggestions to us, you grant us a perpetual, royalty-free licence to use, reproduce and publish that content for any purpose related to operating and improving the Services.
You confirm that you own or have the rights to any feedback you submit, and that it is accurate and does not infringe the rights of any third party. We are not obliged to respond to, act on, or keep confidential any feedback received.
Section 12 – Errors, inaccuracies and omissions
We reserve the right to correct any errors, inaccuracies or omissions in the Services at any time, including after an order has been submitted, and to update or cancel orders where information was found to be incorrect.
Section 13 – Prohibited uses
You may only use the Services for lawful purposes. You must not use the Services to engage in unlawful, harmful or fraudulent activity; infringe intellectual property rights; transmit spam, viruses or malicious code; impersonate any person or entity; or interfere with the security or operation of the Services.
We reserve the right to suspend or terminate your access at any time if we believe you have breached these Terms.
Section 14 – Automated access and agents
This section applies if you use or enable any automated software or agent to access the Services. Any such agent must clearly identify itself in all requests and must not mimic human behaviour, circumvent security measures, or conceal that interactions are automated. We may limit or block automated access at our discretion.
Section 15 – Termination
We may terminate your access to the Services at any time without notice. Any sections of these Terms that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability and Governing Law — will continue to apply.
Section 16 – Disclaimer of warranties
Except as required by law, the Services and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee that the Services will be uninterrupted, secure or error-free.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
Section 17 – Limitation of liability
To the fullest extent permitted by law, Petal & Moss, its directors, employees, affiliates, agents and service providers shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services or any products purchased through them, including but not limited to loss of profit, loss of data or replacement costs.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Section 18 – Indemnification
You agree to indemnify and hold harmless Petal & Moss, Shopify, and our respective affiliates, officers, employees and service providers from any claims, losses or damages — including reasonable legal costs — arising from your breach of these Terms, your violation of any law, or your use of the Services.
Section 19 – Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining Terms will continue in full force and effect.
Section 20 – Waiver; entire agreement
Our failure to enforce any provision of these Terms does not constitute a waiver of that right. These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Petal & Moss regarding your use of the Services.
Section 21 – Assignment
You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign our rights without notice to you.
Section 22 – Governing law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. You and Petal & Moss agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under these Terms.
Section 23 – Changes to these terms
We reserve the right to update these Terms at any time. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes your acceptance of the updated Terms. You can review the current version of these Terms at any time on this page.
Section 24 – Contact
If you have any questions about these Terms, please get in touch at hello@petalandmoss.co.uk